How to break through the “performance ceiling” that salespersons develop over a period of time.
Specific methods that will enlarge the salespersons comfort zone such as personal promotion techniques
like the “30-second commercial” and “ice cream therapy” for a geographic farm.

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Getting the customer or client to sign on the dotted line and commit to the deal through closing.
Includes specific “scripting” designed to reflect the salespersons’ personalities, get the job done,
and operate within the law.

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Examines the legal obligations and liabilities of the manager/broker in the areas of license law, agency, fair housing, cultural diversity and sexual harassment. Includes guidelines for avoiding or limiting liability for the actions of salespersons.

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If anyone in your organization has ever attempted to “Christian down” a seller’s price or referred to a do-it-yourselfer’s renovation attempt as “Indian rigged”, cultural diversity awareness training is probably needed.
This course tackles the cultural bias bred into all of us that can, if unchecked, lead to ill will within the office
and lost listings and sales.

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An overview of fair housing law and standards of practice specifically for working salespersons with an emphasis on appropriate and legal actions in commonly encountered situations. Ad writing in compliance with Regulation Z.

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Designed for property managers who want instruction geared to rental situations, not sales!
In addition to fair housing law overview, guidelines for renting to handicapped persons
and families are discussed in depth.

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This course takes a look at disclosures, fair housing, misrepresentation, license law and regulatory rules,
anti-trust and vicarious liability from the viewpoint of limiting Realtor liability. It can be geared to the interests
of brokers or salespersons, or a combination of both.

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The mediation process has been found by many REALTOR^®  associations to significantly reduce the necessity for arbitration between members. It is less expensive, and usually results in less animosity between the parties involved. This course is designed to explain the mediation process to potential mediation panel members, but has been found to be informative by associations considering making mediation before arbitration mandatory and by individual real estate offices looking for a method for resolving disputes between agents within the same office.

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Designed to inform members who are or will be serving on the Professional Standards Committee of the local or state Realtor Associations, this is an in-depth examination of a number of common situations that tend to result in charges of violations of the Realtor Code of Ethics.

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An examination of the role and liability of the property manager in controlling sexual harassment within the property management staff and between the property managers and tenants. Includes contract labor liability and guidelines for avoiding sexual harassment liability.

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